FAQ

The answers to 99% of the technical support queries we recieve are contained below. Please read this carefully first. If you do not find an answer to your problem please check that you have installed the latest patch and that you consult the relevant technical support forum for your product: Uplink, Darwinia or DEFCON.

iIf you still can't find the solution to your problem, or if you just want to drop a note to say HI, please contact us here.

Patches - READ FIRST!

Please, Please, Please make sure you have installed the latest Uplink, Darwinia or DEFCON, patch. If you have a problem with a game the chances are we have either fixed it, or will fix it soon. When you apply the patch you must make sure THE GAMES ARE NOT RUNNING! The patches are not compatible with Steam, and if you are a steam user they will be applied automatically.

Keys

Defcon is the only game that currently uses a key to activate it. When you order Defcon you will recieve your key when you get to the download page of the store. You can always retrieve your key by logging into the store here. If you have forgotten your password you can retireve it here.

We know that in the DEFCON manual it says the key is on the back. This was a mistake, but when you've printed 100,000 copies, what you going to do?

If you have tried to enter your key and you receive a "key unknown" error, then you have a networking problem. This can be resolved here.

Shipping

We will ship a boxed copy to you anywhere in the world. This is highly recommended as the box contains some really cool artwork that you'll want to check out. To order a boxed copy, just select "+boxed" from the drop-down list within any of the game pages in the store.

Depending on where you are it will take between 5 and ten days to get a unit out to you and we will send you an e-mail to let you know when the product has been shipped. Unfortunately we are unable to provide tracking information.

On occasion units are lost in the post, and if you have waited for more than 10 days please do contact us for an update, however it will help us enormously if you can quote your order number (contained in your confirmation e-mail) when you contact us.

Vista

At the moment we cannot guarentee that our games will run under Vista. We are working on a series of patches to ensure compatibility, which should come out in the next few months. In the mean time the games may run, but only if you have the latest graphics card drivers from Nvidia, ATI or other vendor.

MacOS

You can buy Mac versions of Uplink, Darwinia, Defcon, and Multiwinia from Ambrosia Software. You wouldn't believe how hard it is to get a PC talking to a Mac, but we have finally managed it!